Home Our Team LITIGATION Patents Brands Technology Anti-Trust Transparency How to find us
 
 
We are regulated by the Solicitors Regulation Authority (SRA)


Our SRA number is 450392.

Complaints handling
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service that we have provided, then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please follow our complaints procedure, as set out in our Terms of Business that we sent to you at the start of our engagement. Making a complaint will not affect how we handle your case.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
within six months of receiving a final response to your complaint and
no more than six years from the date of act/omission; or
no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them, as follows:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The SRA can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. The SRA's website tells you how you can raise your concerns.
 
CONTACT         info@innovatelegal.co.uk       107 fleet street london ec4a 2ab       tel +44 (0)20 7936 9056       FAX + 44 (0) 20 3070 0975
[ Site Map ]